![]() ![]() Moreover we thank you for your wonderful comments about the staff at the specialty restaurants which of course have been shared with the entire team. We are happy to know that you enjoyed one of our connected pools, eating breakfast on one of our recently refurbished rooms and of course, the view of the resort. ![]() We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival and also for the service of our staff, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you. I will definitely wear water shoes next time I go! …ĭear Guest: We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. The beach had a lot of coral so you really had to be careful where you walked in the water. The water aerobics were so much fun thanks to the fun instructor! You can join morning stretches on the beach led by the resort staff. I enjoyed all the food but was in love with the food at the Italian and French restaurants. The restaurant staff was outstanding ! Loved when they brought us shots when we least expected it lol. Also enjoyed eating breakfast on my own patio. We had a blast! I upgraded to a swim-up room and boy am I glad I did so! Imagine waking up to your own little pool that’s only connected to the rooms next to you, not to a huge pool shared by ALL guests so it really felt private. Other than that, this place is amazing! I was there for a week to celebrate our friends’ wedding. He wasn’t being super helpful or friendly. It was a long flight and bus ride so I really wanted to go to my room. The man serving me said my name wasn’t on any room. ![]() Only giving this 4.5 instead of 5 because the customer service when I arrived at the reception counter to check-in wasn’t good. ![]()
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